Cancellation policy

In order to book we require full prepayment made in advance for all services, this is your non refundable booking fee. On the day of your appointment you pay separately for your jewellery option(s) + aftercare if required. If you arrive 5 or more minutes late to your appointment you will forfeit your booking fee, we will be as lenient as possible if we don't have an appointment straight after yours. If you no-show on the day, reschedule or cancel with less than 48 hours notice, you will forfeit your booking fee. You can reschedule your appointment once a minimum of 48 hours prior to the day of your appointment free of charge with your initial booking fee. If you cancel or no-show your rescheduled appointment you will forfeit your booking fee. Failure to pay a cancellation fee means you cannot book with us again until the fee is balanced.

ID requirements

Bring Valid ID. All clients must bring valid, government issued ID to their appointment, this is non negotiable. This is due to our insurance policy to protect our clients & piercers, without physical ID with you at your appointment we will be unable to proceed with your appointment & you will forfeit your booking fee. This applies to both minors and adults. Clients aged 14-17 are considered minors. A parent or legal guardian must be present with their own physical ID, along with the minor’s ID. For piercings on clients under 18, both the minor and guardian's IDs must be provided. Note: If you book for a minor and fail to bring ID, you will forfeit your booking fee. Examples of acceptable IDs: For minors (under 18): Passport, birth certificate, provisional license (16+) For adults (18+): Driver’s license, passport, or citizen’s card.

Age limitations

We have age limitations in place which fall in line with our insurance policy and our own personal ethics. If an appointment is booked for an underage client, we can potentially offer something else on compassionate grounds but you may forfeit your booking fee for the time slot taken.

Jewellery policy

We only install jewellery purchased at Anatomy Arts. We dedicate a lot of time to research our stock to ensure we provide the best our industry has to offer. We know we can trust the materials within the jewellery and our jewellery comes with a warranty against manufacturing issues. If we don’t have what you want in stock, we can custom order it for you. If you arrive to the studio with your own jewellery not originally purchased with us you will forfeit your booking fee.

Attendance allowance

Please arrive on time to your appointment. We may still be with our previous client if you are early. Please see above for our lateness grace period. Only 1 emotional support person is allowed per client in the studio due to limited space. Please feel free to bring any personal items with you to your appointment to make yourself feel more comfortable like a sugary drink or snack, electronic tablet, comfortable blanket etc.

Pregnancy/postpartum

We can't pierce you while pregnant or under 6 weeks postpartum for you and your babie(s) safety. If you arrive to your appointment pregnant or less than 6 weeks postpartum you will forfeit your booking fee.

Children in the studio

Non-client children are not permitted in the studio due to safety concerns. If a child not receiving a service is brought to the appointment, you will forfeit your booking fee. This is to keep everyone safe as we work with sharps and contaminated waste and can give you our full, undivided attention.

Topical numbing cream

We do not pierce if you arrive with numbing cream. It can interfere with the procedure and is not covered under our insurance. If you have a reaction to the cream, we are liable. It can negatively affect your healing also. If you arrive to your appointment wearing numbing cream you will forfeit your booking fee.